Refund policy
Armis Dei Apparel Return & Exchange Policy
At Armis Dei Apparel, we want you to love what you wear and feel confident in every piece you receive. Our apparel is created to help Christ followers wear their faith boldly, stand firm, and fight the good fight of faith.
If something isn’t right with your order, we’re here to help. Please review the policy below before starting a return or exchange.
Return Window
Returns and exchanges must be initiated within 30 days of delivery.
Items returned after the 30-day window may not be eligible for a refund, exchange, or store credit.
Return Eligibility
To be eligible for a return or exchange, items must be:
- Unworn and unwashed
- Free from stains, odors, deodorant marks, smoke, pet hair, or other signs of wear
- In original condition
- Returned with original packaging, tags, or packing slip when available
- Accompanied by proof of purchase or order number
You may try items on for fit, but returned items must still be in sellable condition.
For hats, please ship them back in a box to prevent crushing or damage during transit.
Non-Returnable Items
The following items are final sale and not eligible for return or exchange unless defective or incorrect:
- Clearance or final sale items
- Gift cards
- Stickers
- Patches
- Accessories
- Items showing signs of wear, washing, damage, odor, stains, or excessive wrinkling
- Items returned after the return window
Exchanges
Need a different size or color? We’re happy to help when inventory allows.
Exchanges are available for eligible items within 30 days of delivery. If the requested replacement item is unavailable, we may issue a refund or store credit instead.
To request an exchange, please contact us at:
Include your order number, the item you received, and the size/color you’d like instead.
Refunds
Once your return is received and inspected, we’ll notify you by email regarding the status of your refund.
If approved, your refund will be issued to the original payment method used at checkout.
Please allow 5–7 business days for processing after your return is received. Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Original shipping costs are non-refundable.
Return Shipping
For eligible returns and exchanges, Armis Dei Apparel will provide a prepaid return shipping label.
For returns, the cost of the return label may be deducted from your refund. Original shipping costs are non-refundable.
For exchanges or store credit, return shipping is covered by Armis Dei Apparel.
Please use the return label provided through our return process. The return label will include the proper shipping address for your return.
If you choose to purchase your own label, we cannot guarantee tracking or timely processing.
Armis Dei Apparel is not responsible for return packages shipped outside of our return process or lost in transit without tracking.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Email us at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If the issue is confirmed, we’ll make it right through a replacement, exchange, store credit, or refund.
Lost, Stolen, or Delayed Packages
Once an order has been marked as delivered by the carrier, Armis Dei Apparel is not responsible for lost or stolen packages.
If your package is missing, please first check with your local carrier, neighbors, household members, or building/mailroom staff.
If package protection is offered at checkout and purchased, claims for lost, stolen, or damaged packages may be handled through the package protection provider.
Final Sale Items
Items marked as Final Sale, Clearance, or Non-Returnable cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
How to Start a Return or Exchange
To begin a return or exchange, contact us at:
Please include:
- Your full name
- Order number
- Item you want to return or exchange
- Reason for the return or exchange
- Photos, if the item is damaged, defective, or incorrect
Please do not send items back without contacting us first. Once your return or exchange is approved, we’ll provide return instructions and a prepaid return shipping label with the correct return address.
Our Promise
We’re committed to serving with integrity, excellence, and grace. While we have return guidelines in place, we understand that every situation is different. If you believe your order needs special attention, reach out to us and we’ll do our best to help.
- Choosing a selection results in a full page refresh.
